This privacy policy describes our practice with respect to the collection and use of your personal information.

We will process and retain any personal information collected from you, or you provided to us, in accordance with all laws and regulations relating to the protection of personal data including the General Data Protection Regulation ((EU) 2016/679) (GDPR).

In this privacy policy any reference to we, us and our is to Limesnapper Limited, a company registered in England and Wales (registered number is 05493318) with registered office at 3 Bush Park, Plymouth, PL6 7RG.


When you correspond with us by phone, e-mail or otherwise, you may be asked to provide certain information about yourself, including your name, contact details, bank details, credit or debit card and information about your personal circumstances as a seller, purchaser, tenant, licensee or anyone interested in a property or the products and services offered by us.

We may receive information about you from third parties, such as credit reference agencies (if you are tenant of one of our properties) or a booking agent (if you book to stay in one of our properties). When that data is collected from you, you should be informed by those third parties at that stage that it may be shared with us.

If you decide to visit and use our website (Website), we may also collect information about how you use the Website, including the properties and pages you look at. We may also collect information about your computer, including where available your IP address, operating system, browser type, geographical location and any other information that you may choose to send us.

By contacting us, using our services or visiting our Website, which is owned and controlled by us, you are accepting and consenting to the practices described in this privacy policy unless you inform us otherwise.


The lawful basis for us to process your information is as follows:

Consent: where we process information with consent, we will obtain your consent prior to processing your information;

Performance of a contract: where you enter into a contract with us (for example, a tenancy agreement) and we need to process your information as part of this contract;

Legitimate interests: some information is processed by us as part of our legitimate interests which include: protection against fraud, due diligence, network and information security, suppressions and managing opting out of communications, Website analytics, acquisitions, updating customer details, lettings, sales and other core products.

We may use your information in the following ways:

To provide the products and services you have requested. We may need to process your information so that we can administer your tenancy, booking or any of the products and services offered by us;

To manage and improve our services and day-to-day operations. We may use your information to manage your tenancy, booking or any of the products and services offered by us, as well as to respond to security, accidents or similar incidents that affect our day-to-day operations;

Arranging viewings. If you wish to view one of our properties, we will arrange and confirm the viewing using the information you have provided to us;

Payment details. Payment information (for example bank, bank account, debit or credit card details) will be used to take payments agreed between you and us;

To make contact and interact with you. If you contact us, for example by email, post, and phone or via social media, we may use your information to provide clarification or assistance to you;

When you visit our Website. For more information see COOKIES below.

We may share your information:

with our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the GDPR;

with analytics and search engine providers that assist us in the improvement and optimisation of our Website; and

if we are under a duty to disclose or share your information in order to comply with any legal obligation, or to protect the rights, property or safety of Limesnapper Limited, our customers, tenants, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


All information you provide to us is stored on our secure servers or on secure servers operated by a third party and may be transferred to, and stored at a destination outside, the European Economic Area (EEA). We will take all reasonable steps to protect your information.

Your information will not be kept in an identifiable form for any longer than is necessary to fulfil the purposes described in this privacy policy. Your information may be securely stored by us for a maximum period of six (6) years.


You have rights when it comes to how we handle your information. These rights include:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and rights in relation to automated decision making and profiling.

If you would like to exercise any of your rights in relation to your information, please contact us directly using the contact details below. If we cannot comply with your request to exercise your rights we will usually tell you why.

There will not usually be a charge for handling a request to exercise your rights.


A cookie is a small file of letters and numbers that we put on your computer. We use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our Website in order to tailor it to our visitors’ needs.

Overall cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of our Website.


Our Website may, from time to time, contain links to and from other websites. If you follow a link to any other website please note that these websites may have their own privacy policies and we do not accept any responsibility or liability for these policies.


If we become involved in a merger, acquisition, restructuring, reorganisation or other transaction involving the sale of some or all of our assets, then your information may be included in the assets which are transferred to the new owner and may be provided to the entities and advisors involved.

If there are changes to our business (such as a reorganisation or restructuring), your information will remain subject to this privacy policy. However, where your information is transferred to a new owner following a merger or acquisition, it may be subject to a different privacy policy. We, or the new owner, will provide notice to you (where practicable) before any of your information becomes subject to a different privacy policy.


We keep our privacy policy under regular review and we may change it from time to time. Any updates will be posted on this webpage.

This privacy policy was last updated in May 2018.


If you have any questions about our privacy policy or the information that we hold about you please contact us at Data Protection Officer, Limesnapper Limited, 3 Bush Park, Plymouth, PL6 7RG.


The ICO is the UK’s independent body set up to uphold information rights.

If you are unhappy about the way in which your information has been handled you are able to contact the ICO at